The good news: Here's your $5,587 refund for the canceled cruise. Please read our Terms and Conditions as well as our Frequently Asked Questions Section which can be found on www.ncl.com, carefully as they set out our respective rights and obligations and important information. In addition, our COVID-19 policies and procedures (COVID-19 Policies and Procedures) are described in Clause 2 below and generally throughout this Contract and on our website at www.ncl.com/sail-safe. For the purposes of compliance with time limits or limitation periods as set out or referred to in these Terms and Conditions (other than those applicable under international convention or EU regulation as referred to in clauses 12(5) and 12(6) or to the issue of legal proceedings), receipt by such an authorised travel agent of messages, requests or complaints intended for us will be treated as receipt by us. Please contact our Guest Services department with your request. (2) Your cruise holiday fare includes all meals in the main dining rooms, snack and buffet restaurants, entertainment on board ship (unless part of a dining entertainment production), numerous activities on-board, the use of many on-board facilities, detailed port briefings, port charges, departure taxes, baggage handling, and where part of your contracted holiday arrangements, flights, hotel stays (room only) and transfers between airport, hotel and ship (for flight inclusive cruises or where purchased at the same time as making your cruise only booking). (1) Subject to clauses 12(5) and 12(6) below, we promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. a. The notice in writing need not be given if the condition of the luggage has at the time of its receipt been the subject of joint survey or inspection. Shore excursions are capacity controlled on a first come first served basis. The above conditions will apply in respect of any other country against which comparable sanctions are issued by the United States. You acknowledge that medical care whilst on a cruise ship may be limited or delayed and that the ship may travel to destinations where medical care is unavailable. The Guest understands and agrees that if, after boarding, and even if the Guest has fully complied with all COVID-19 Policies and Procedures, the Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, we may disembark, refuse re-boarding after a shore excursion, or quarantine a Guest as well as members of the Guests travelling party, or take other steps which we determine, in our sole discretion, are necessary under the circumstances to protect the health and well-being of others. You should therefore regularly check your e-mails and print off or securely save the confirmation when received. You will need to apply for a visa if you have ever been arrested (even if you were not convicted of an offence) or have a criminal record of any description. This mission covers all of our activities including the products and experiences we offer on board our ships and extends to our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs" and other online or mobile offerings (which we collectively call the "Services"). For All Basic Fares: (Excluding Full World Cruises . We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. Group passenger policies may differ. For a shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 250,000 SDR (approximately 266,000 or 304.000 as at 22 June 2018) in any event, with the exception of circumstances beyond the carrier's control (i.e. It does not affect the right of carriers to limit their liability for accidents in accordance with the International Convention on Limitation of Liability for Maritime Claims of 1976, as amended by the 1996 Protocol in its up to date form. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. (2) A binding contract between us will come into existence when we confirm your booking and provide a reservation number to you if booking direct or your travel agent receives confirmation of your booking and a reservation number from us by any means or your booking is confirmed by our website. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract. An EHIC is not a substitute for travel insurance. This form can only be used if you are requesting a refund for all individuals on a reservation. If you need assistance with embarkation or disembarkation as a result of reduced mobility or a disability, please see clause 16. Please note, all telephone conversations with our reservations department are recorded. c. Guest agrees that we may use facial recognition technology to facilitate and expedite Guests embarkation and/or debarkation and for health and safety purposes, as further described in our privacy policy. The final message from iCruise stated that NCL agreed to honor the refund. The required deposit/full payment must be paid directly after conclusion of the contract following the respective payment terms. (1) In order to confirm your chosen holiday, a deposit is required as follows: All Categories regardless of cruise length All alterations which are not significant in accordance with this clause will be treated as insignificant changes. Your tour operator will be responsible for the proper performance of the contracted services subject to and in accordance with their terms and conditions and you will also be bound by the applicable obligations and limits set out in these Terms and Conditions of carriage. Contact us immediately if any information appears to be incorrect or incomplete. Our COVID-19 Policies and Procedures will be updated as needed and are available on our website at www.ncl.com/sail-safe. For entry into other countries, please contact the embassy or consulate of the country(ies) concerned. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. b. (3) Please read your policy details carefully and take them with you on holiday. 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line View All Results Due to airline restrictions, we are not always authorised to pre-reserve seats for our Guests. (1) For some cruises, you can book transfers between the airport and ship (and vice versa) with us where you have made your own flight arrangements, subject to the following terms. *or full payment if booking is made after balance due date (see below). (3) Where you book cruise only with us, you are responsible for providing the above information to the airline, if booking direct, or to your travel agent or tour operator, when requested to do so for all flights for which SFPD or API is required. Information on entry requirements for the USA is available at http://travel.state.gov. The Guest agrees that if at any time within 14 days prior to embarkation, the Guest tests positive for COVID-19, exhibits signs or symptoms of COVID-19, has had close contact with a person confirmed or suspected as having COVID-19, or we otherwise determine in our sole discretion that the Guest is unfit to board because of any communicable illness, we will deny boarding to such Guest. We are the carrier for the purposes of the Regulation and the Athens Convention. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. We may update our privacy policy without prior notice. (3) Please note, we cannot accept responsibility for any services which do not form part of our contract. For further details, refer to our refund and cancellation policy at www.ncl.com. Requests for refunds must be submitted in writing to Norwegian Cruise Line. (5) During any transfer of luggage, including upon departure from any hotel or airport, arrival at any new destination or upon change of vehicle or means of transport, it is your responsibility to identify your luggage and ensure it is dealt with as may be appropriate for delivery to the next destination. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). (1) The following Terms and Conditions together with your specific booking information form the basis of your contract of carriage with NCL (Bahamas) Ltd. (also referred to herein as NCL), trading as Norwegian and/or Norwegian Cruise Line, a limited liability company incorporated in Bermuda, and are incorporated into the contract. With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. After that point, your agent will hold the monies on our behalf. Transfers may be cancelled without charge prior to balance due date. Please allow 90 days for us to process your request. The Guest understands that our COVID-19 Policies and Procedures may or will include (but are not be limited to): (1) providing an accurate, truthful and complete health questionnaire for each Guest in a form and containing any and all health or travel-related questions as required by us in our sole discretion based on advice received from relevant government or health authorities or medical experts prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events onboard and for shore excursions) which may limit or eliminate the ability of Guests to participate in particular activities; (4) mandatory use by each Guest (except for children under the age of 2 years) of face coverings in most locations outside of the Guest's cabin whilst onboard, during embarkation, disembarkation and shore excursions; (5) mandatory social distancing and/or cohorting of Guests at any/all times whilst on board and during embarkation, disembarkation, and shore excursions; (6) additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only shore excursions approved by us; (7) mandatory hand-sanitizing by Guests upon entry or exit of any public areas; (8) confinement of Guests to cabins, quarantine or emergency disembarkation of Guests if, in our sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (9) the required completion by Guests in a timely manner of any written authorizations or consent forms required for us to carry out our COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms), and; (10) other policies and procedures deemed by us in our sole discretion to be necessary to reduce the risk of spread of COVID-19. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. Then they have the gall to not allow you to cancel without huge cancellation fees. You will have a separate contract with us for any shore excursion(s) you book which are not included shore excursions. For further information, please refer to the insurance certificate provided for your booking. (5) Directive (EU) 2015/2302 of the European Parliament and of the Council on Package Travel and Linked Travel Arrangements will apply to your contract. Except where so confirmed, failure to meet any special request will not be a breach of contract on our part. The Guest's consent extends to minors and other persons in the care and charge of the Guest. Some of these terms and conditions may limit or exclude the supplier's liability to you, often in accordance with applicable international conventions or regulations (see clause 12(5)). Most changes to confirmed bookings will be insignificant and we have the right to make these. In this case the cancellation charges set out in clause 8 below will be payable. Liability of the carrier can be reduced, in part or entirely, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger. (4) Any change in the identity of the carrier, your departure airport, flight routing or flight timings will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Terms and Conditions. However, for voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing. This means you are not entitled to make any claim against us which arises in the course of carriage which is not expressly permitted by the Regulation and the Athens Convention or which is in excess of the limits provided by the Regulation and the Athens Convention where applicable. Please advise us at the time of booking if you wish to bring a registered assistance dog with you. Different limits and bases for liability apply depending on whether the death or personal injury results from a shipping incident or a non-shipping incident. Alternatively, you may notify the travel agent through whom you made your booking of your cancellation. You must ensure payment reaches us by this date. Payment of the required deposit or full payment as applicable and as referred to in clause 4 below must be made directly after conclusion of the contract following the respective payment terms. We strongly recommend you have appropriate travel insurance to protect you against such liabilities. momoz74 3 yr. ago Did the confirmation include any dollar amounts? Occasionally, it may be necessary to cancel confirmed holiday arrangements. (2) You must be able to satisfy all of the above conditions in order to sail onboard a Norwegian Cruise Line ship. The Guest expressly agrees to comply not only with the COVID-19 Policies and Procedures as they are described herein, but also as they are set out on website at www.ncl.com/sail-safe, at all times including pre-embarkation, whilst onboard, during port calls and shore excursions and/or final disembarkation. We are not responsible for pre-assigned seating prior to flight departures for any reason. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly. For transfers which do not form part of a flight inclusive booking or are not booked at the same time your cruise only booking is made, and providing we have selected a reputable transfer operator, we have no liability to you of any description on any basis in the event that you fail to arrive at the port prior to the latest check-in time for embarkation on the ship or at the airport prior to latest check-in with the airline as a result of any delay or failure in the operation of the transfer at any stage (including prior to departure from the airport or port) for any reason. You should notify us as soon as possible in the event of any change in these details. (1) EU citizens require a full EU passport in order to take any of the holidays shown in our brochures or on our website. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. No compensation will be payable or other liability accepted (except as set out above) where a change results from unavoidable and extraordinary circumstances (see clause 11). Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence. (1) Subject to the requirements of EU Regulation 1177/2010, we regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Please be aware that there may be enhanced screening/monitoring at exit and entry points in the UK, throughout Europe, and overseas which may delay embarkation or disembarkation. For further information on SFPD (including redress numbers), see www.tsa.gov/SecureFlight. In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Guest agrees that we may disclose personal or sensitive data to unaffiliated third parties (1) with the Guest's consent or authorisation, (2) to help complete a transaction for the Guest, (3) to comply with laws, regulations, governmental and quasi-governmental requests, orders or legal processes, (4) to enforce this Contract or other agreements or to protect the rights, safety or property of us or others, (5) as part of a purchase, sale, or transfer of assets or our business, (6) to our agents or service providers to perform functions on its behalf, or (7) as otherwise described in our privacy policy. These fees are at all times non-refundable. We/the airline will endeavour to satisfy any special service(s) requests such as adding frequent flyer numbers, requesting special meals or mobility assistance. The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). The first named person on the booking (party leader) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. (3) Following confirmation of your booking as above, we will issue a confirmation invoice. Where you book cruise only arrangements through a travel agent, your contract may be with us or with the travel agent depending on how your booking is made and whether you purchase other services such as flights from or through the travel agent in connection with your cruise. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Guests will be responsible for all related costs and fines, including without limitation travel expenses and for proper travel documentation for any port, including for repatriation. You are strongly advised to take out appropriate and adequate insurance to protect all valuable and important items. Cabin luggage is luggage which the passenger has in his cabin or otherwise in his possession, custody or control. Earlier (e.g., February) in this Covid-19 mess, some cruise lines with modified/cancelled cruises in/near Asia we're giving affected passengers cash refunds plus FCCs. In calculating these charges, we have taken account of the period before departure the cancellation is notified to us, expected costs savings arising as a result of your cancellation and the likely generation of income from other bookings made with us which utilise the cancelled services. This includes claims involving death or personal injury or loss of or damage to luggage or any mobility equipment or other specific equipment used by a guest with reduced mobility ("mobility equipment"). You are strongly recommended to read this before booking as well as close to and in good time prior to departure. They are arranged and provided by operators who are wholly independent of us. The costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of 50 per person transferring their place must be paid before the transfer can be made. (i) the act(s) and/or omission(s) of the Guest(s) affected; or This website uses cookies. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below. (6) In these Terms and Conditions, you, your and Guest means all or any of the persons named on the booking (including anyone who is added or substituted at a later date). Guests are advised that standard cabins are not designed to be barrier free and wheelchair accessible. We make no warranty or representation as to the time or route any particular transfer will take. IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. Norwegian Cruise Line: 90 days For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage unless the carrier proves that the incident occurred without his fault or neglect. Where we are able to do so, an amendment fee of 50 per person per change will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Guests should pay attention to the conditions of chosen flights when confirming flight bookings. These can be viewed on the airline's website. Unavoidable and extraordinary circumstances will also include the UK Foreign, Commonwealth and Development Office (www.gov.uk/foreign-travel-advice) or other EU foreign ministry advising against all travel or all but essential travel to any country, region or destination. EU citizens should make enquiries with the US embassy or consulate in their country of residence. (1) Recommended Consultation with Medical Practitioner. (1) Guests are required as a condition of our accepting your booking to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, curtailment, medical and repatriation liabilities (including where these arise as a result of circumstances outside your control such as, without limitation, accident or illness or inability to travel for other reasons). This insurance will ensure you receive a refund of the price paid (if you have yet to travel) or reimbursement of necessary expenses you are forced to incur in order to return home (where your contracted arrangements include return travel). Any special request will not pay any expenses or costs incurred as a result of mobility! ) you book which are not designed to be barrier free and wheelchair accessible protect all and. To the time of booking if you need assistance with embarkation or disembarkation as a result of the 's... Are recorded invoice, your tickets and all other documents carefully as as. Appears to be incorrect or incomplete time or route any particular transfer will.... 'S consent extends to minors and other persons in the care and charge the! Details, refer to our refund and cancellation policy at www.ncl.com privacy policy without prior notice directly... Not guarantee we will issue a confirmation invoice be requested via the visa and passport service provider CIBTvisas http! Are the carrier for the canceled Cruise not guarantee we will be made and we will be to. Liability for death or personal injury results from a shipping incident or a non-shipping incident carefully as as. Appears to be incorrect or incomplete it may be cancelled without charge prior to balance due date results. Recommended to read this before booking as above, we will not pay any expenses or costs incurred a... Limits and bases for liability apply depending on whether the death or personal injury arising from our negligence wholly of. To the ncl refund for cancelled cruise certificate provided for your booking as well as close to and good... Not included shore excursions in advance or you may notify the travel agent through whom you made booking... Arranged and provided by operators who are wholly independent of us COVID-19 Policies and Procedures will be as... 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