You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. Below is a list of things you need or can book before you get on board: Below is a list of things you can only book once youre on the ship: What you need to know before heading out to jewel-toned isles and late-nights in colorful spots across the Med. Passengers who test positive or who have been exposed will also be granted 100% FCC. For assistance, please call 1-800-430-5308, or in the UK +44-20-800-3688912. Travel Restrictions to Prevent the Spread of Disease, When NOT to Travel: Avoid Spreading COVID-19 | CDC, Travel during the coronavirus pandemic | European Commission, In addition to pre-voyage assessments completed by those who are deemed high risk of becoming infected with SARS-CoV-2 (Coronavirus), we will collect a pre-voyage medical questionnaire/health declaration that all Sailors must complete before boarding the ship, This pre-voyage medical questionnaire opens up for completion in the Virgin Voyages Sailor App 24 hours prior to sailing, Sailors cannot board the ship until they have completed this questionnaire, If Sailors responses cause our medical team concern (i.e. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. Unruly, abusive or aggressive behavior toward other Guests or crew will not be tolerated and may be grounds for disembarkation as well. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. What to expect on the day of your voyage. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. Travel news and alerts. Regulations may include: 2. Your travel agent or tour operator acts for you in making the arrangements for your Voyage and any related travel, lodging and tours. Complete the Voyage Well acknowledgement in our Sailor App, 6. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Once we have received your deposit (or full payment if within 120 days or less of the sailing date), the voyage fare you pay is locked-in, that is, the voyage fare will not increase. - After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Virgin Voyages announced that all passengers and crew must be fully vaccinated for Covid-19 before embarking on its ship. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. You will be required to follow all posted instructions while sailing with us. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. This offer does not apply to world cruises or world cruise segments. Water or soft drinks in boxes and cans are permitted in hand luggage only, Anything you want (or need) to use right away. Each Guest shall be liable to and reimburse Virgin Voyages for all damage to the vessel and its furnishings, equipment and property caused by any willful or negligent act or omission by a Guest. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact Shoreside Sailor Services if booking direct (through our Contact Us page is best,or call in US 1-954-488-2955; if in the UK call +44-20-3003-4919), or your travel agent or tour operator, and give notice of the cancellation. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Credits must be used toward a new booking within 24 months of issuance. Executives hint at an answer. Booster shots are recommended for those who are eligible. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. If you test positive, we will have to deny boarding, Pre-boarding health screening may require secondary screening or testing if necessary, We will deny boarding if a member traveling in your group has a positive COVID test result, We aim to sail with our entire Crew fully vaccinated and boosted, Our Crew is regularly tested for COVID-19, A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive, We're already taking care of the Crew. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. The cruise line allows only adults ages 18 or older on its cruises. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. A fare difference may apply at the time of rebooking. 0:00. Virgin Cruises Intermediate Limited (referred to herein as Virgin Voyages, we, or our) has two Ticket Contracts, but only one will apply to you as a Guest: one is for a Guest from everywhere except the United Kingdom, and one is for a Guest from the United Kingdom. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. The remaining balance is refundable on any cancellation made 121 days or more from departure. Medications, swimwear, running shoes, party dress, Well need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. Beyond that, it becomes non-refundable. Virgin Voyages strongly recommends that Guests and their travel professionals obtain and consider such information when making travel decisions. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. Virgin Voyages shall not be required to refund any portion of the fare paid by any Guest who must leave the vessel prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the vessel for any other reason, nor shall it be responsible for lodging, medical care expenses, meals, return transportation or other expenses incurred by such Guest. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. Following the requirements of local territories, and consulting CDC guidance, we will test Sailors exhibiting symptoms while boarding and/or during their voyage when necessary. We want to thank you for the continued support, patience, and love weve received from you all. Cancellations are considered received as of 11:59 pm Eastern time, on the date you contact the cruise line. Simply download our mobile app, log in to your account, and fill in the required information. Masks may be required during embarkation and disembarkation and at ports depending on local recommendations. The FCC must be used on a sailing that departs within one year of when the FCC is issued. Heres a peek. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. Current and past notifications are also posted on the inaugural season updates page. In order to do so, heres what were doing and what well need from you: 4. The body cameras record interactions with Guests and crew to ensure the protection of our Guests, crew, and Security Team members. Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. there are no other COVID-specific refund policies. Our biggest priority is keeping you safe and giving you a sense of confidence when you sail with us, so were putting together our procedures based on the most reliable guidelines out there. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Everything you need to complete and submit before you get to the port. Complete the Voyage Well acknowledgement in our Sailor App, 5. Passengers can bring two (2) 750mL bottles of wine per cabin in carry-on bags. 4. In the event of strikes, lockouts, labor issues, riots, health emergencies, weather conditions, mechanical difficulties or a variety of other reasons, Virgin Voyages has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. We may desire to use such imagery/footage in our marketing or promotional materials in print, on television, on our website, on our social media sites, or other media. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. Furthermore, you grant to us or our affiliates a license to forever use such photographs, film, images, tapings and/or recordings of your likeness, voice and sound, as the case may be, in all media and in all forms, including, without limitation, advertising, promotional materials, publicity, digitized images, social media, broadcasts, videos, films, commercials, merchandise, governmental investigations, and litigation without further compensation or any limitation whatsoever. Learn more. Please view our advertising policy page for more information. 2. The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. Please refer to theCDCs criteria for when not to travel, and note if any of their recommendations apply to you. At least one high-profile line is considering the idea. If this is not complete, we cannot let you board the ship. What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guests particular impairment or disability. We are unable to guarantee that you will not be included in video footage and photographs on an incidental basis. Head over to our Sailor App to sign the acknowledge form. In some cases, the answer is yes. Plus, your own feed of TPG content. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). Virgin Voyages Becomes First Major Cruise Line to Eliminate Pre-embarkation COVID Testing in the U.S. 6. 6. Related: Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. We ask that all Guests complete the online check-in as soon as possible. Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. 3. There are wheelchair accessible staterooms available in various categories. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. Although conditions on cruise ships are generally safer than on land, you might be wondering if theres a way to cancel or postpone your voyage due to COVID-19 concerns. Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. Your Ticket Contract and the Privacy Policy contain more information on the above. - Pre-cruise testing is no longer required. All sailors (passengers) must make their own travel arrangements to and from the port of departure. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. Please visitthis linkfor more information regarding Shore Things terms & conditions. 1. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. If you test positive for COVID while on board, you will remain safely in your cabin as your designated quarantine zone. - You have the most flexibility outside of 120 days prior to your departure date. Check you've typed your email address correctly. Related: Curious about Holland Americas newest Rotterdam? They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. If Virgin must cancel the cruise: Notice is given to guests affected by cancellations regarding their options for rebooking or refunds. Current FVCs issued by Virgin's halt of service are valid throughout 2022. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). Additional rights may apply to our U.K. They will have expiration dates, usually one year from the cancelled voyage if you cancelled. (Proof is required.) Were so excited to have you on board our gorgeous lady ships. From the must-brings to the nice-to-haves, weve got a list to help you prepare. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements. Sea Terrace cabins for these voyages start from 932 for three-night voyages and . We couldn't find any reservations with the information you have provided. Find the right card for you. If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. -- please see the links below. Dining. Items 7.1 and 7.2 of the ticket contract includes . Here youll find everything you need to know so you can book and sail with confidence. Voyages aboard Virgin's Scarlet Lady, the first ship in its fleet, had already been delayed twice due to the pandemic, with Virgin most recently pushing back the maiden voyage to Oct. 16, Cruise . By virgin 's halt of service are valid throughout 2022 Major cruise line allows only adults 18! Between 22 and 29 days out, and note if any of their apply... Is only worth it if youre taking full advantage of the cards benefits youre taking advantage! X27 ; t find any reservations with the rest of the cards benefits the cancellation is made policy page more. The rest of the travel industry, we have removed all vaccine and Testing requirements this offer does apply! Covid-19 before embarking on its cruises # x27 ; t find any reservations with the rest of Ticket! 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