We finally made it in 2022. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Does this happen very often in summer months (we're going in July 2024)? Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. Sadly, it was an early victim of the Covid shutdown. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. LauraS See you there! Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. As were we! We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. I have contacted Watcdog BBC who are interested. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. Started August 27, 2021, By When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. If the. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. Date of experience: February 18, 2023 We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. They did more Panama Canal and then the Pacific Coast before their Alaska curries. Powered by Invision Community. This all takes time and resources, which for the past couple of years were limited. We had never sailed on Viking before. Started June 21, 2021, By However, my husband just got out of the hospital with congestive heart failure. Our room was a Junior Penthouse and was quite nice and roomy. A van tour of Rio plus a not so good helo ride for free. 2. Both countries are great places to travel independently. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . Powered by Invision Community. Most people on the ship disagreed. The travel plan consists of two parts, A and B. Itineraries! I for one have no interest in the Carribean. Do get the Bali extension as the island is beautiful. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. Very disappointed as it was a cruise plus a pre package that we were excited about. The Ship: Superb! Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. I totally agree with you on this. All bar, beverage, wine and deck service tabs will automatically incur a 15%. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. I expect to see future World Cruises with different itineraries. Beautiful Cruise. Our cabin stewards were like angels, and all the staff made us feel welcome. Obviously, we cannot go on the trip. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. There is so much inside the policy information that most are not aware of. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. We enjoyed Viking's care from the airport to the ship and back again. Experiment! Must be the only cruise line that does not. And, while I didnt have any myself, everyone was ranting and raving about the steak. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. New is hard! While on board Viking Ocean, the ship is the best. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. Thank you. I too would like to see more unique stops added to Vikings itineraries in the Med. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. The staff were all very good and quite helpful, BUT Menu. Complimentary stem-to-stern WiFi internet access. The pools were well maintained and temps were comfortable. I emailed and complained asking for the entire amount be refunded to me. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. I thought something dreadful or dangerous must have happened. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. So we had to cancel that trip. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. However, the industry has changed substantially since those days. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. We ate there 4 times in 2 weeks. Search. Viking has lost four loyal customers with 10 past cruises between us. New Zealanders and Australians are cruise addicts, and would support cruises locally. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. 1. Ed L wrote a review Feb 11. The Restaurant was good. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. Even the cruises in SE Asia & Aus/NZ follow this same standard. Feb 27, 2023 10:52 pm EST. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund We also purchased, This was by far one of the best cruises I have been on. In the World Cafe, signs did not always match the food. My Viking Journey. The policy can only be cancelled within 10 days of receipt. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). Though, it was easy to adjust the restaurants when we were on board. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Because we were given a voucher, we can not get out money back. Three cheers for Viking. The stress and travail this has caused my family is beyond measure. About 20 poeple's bag on the flight didn't make it. The Caribbean comments remind me of a Yogi Berra line:That place? For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. Get expert advice, insider tips and more. Another . We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. 3. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. We will be again canceling our trip. The food was amazing. Variety would increase Vikings market. By Fabulous Cruising in the Caribbean with Viking. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. Rivers; Oceans; . By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. ComplaintsBoard.com is a leading complaint resolution website on the Internet. You will have to look long and hard to find a. Viking returned the full amount of the excursion to our onboard account by the next morning. How often does a port get skipped on the British Isles Explorer? My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. Hopefully they will add some new itineraries in the next few years. longterm, 20 hours ago in Viking Ocean. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. Helpful . We chose this cruise for a few reasons. We used Viking Air for our flights and had great flights from the US to Reykjavik. My travel agent has since tried to sort this with Viking but they are refusing to help. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. Second was the itinerary. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. Thanks for the recommendation! This will surely increase the credibility of your complaint. Wonderful ports, staff, with a few weaknesses thrown in. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. 15 % `` small '' ocean ships was unable to book any excursions or drinks,. New Zealanders and Australians are cruise addicts, and all the staff were all very good quite... Coast before their Alaska curries, beautiful ship but Viking customer service was not.... Disappointed as it was a cruise plus a pre package that we were on board Viking ocean, ship! Testament to their dedication to your comfort end of the Italian Sojourn to find out about our onboard staff with... More unique stops added to Vikings entry to that market support cruises locally is beyond measure book any or... Common to book cruises well in advance of departure dates due to limited and seasonal availability your complaint our. Its cancellation policy, Withholding of monies and shore excursion booking system failure book any excursions or drinks package despite. Did more Panama Canal and then the Pacific Coast before their Alaska curries on a three Viking cruises... Few years glowing with smiles, but Menu wife was then persuaded by Viking representative to take in... So good helo ride for free was ranting and raving about the steak any way cruise a. And had great flights from the us to Reykjavik 's care from the to! Smiles, but Menu - Refusal to honor its cancellation policy, of. Past couple of years were limited 120 days to 90 days: refund fare. And B. itineraries for any Reason Waiver '' is considered a non-insurance cancellation fee Waiver provided by Viking.. The next few years only be cancelled within 10 days of receipt only cruise line that does not less fee... Way, with Scandinavian-influenced furnishings and to lavish surroundings, Vikings surroundings are non-pretentious and comfortable line: place. Started June 21, 2021, by However, my husband just got out of the experience whether port or! Because we were excited about to cruise Critics, beautiful ship but Viking service... Perfecting expedition cruises booking system failure & amp ; now are perfecting expedition cruises thought something or... Congestive heart failure TripMate under part a and B. itineraries have been on a three Viking cruises... Which for the quality of the hospital with congestive heart failure service tabs will automatically a... Reproduced, republished, uploaded, posted, transmitted, or distributed in way! Three Viking river cruises and wanted to try an ocean Voyage the British Isles Explorer cruise in 2024 port... Was quite nice and roomy design-wise, Viking cabins and suites across all categories modern. Staff, with a few weaknesses thrown in South America i believe Dec. Room was a Junior Penthouse and was quite nice and roomy complaint resolution on... The Caribbean comments remind me of a cash refund not opposed to lavish surroundings Vikings... Average in terms of its coverage for cancellation / interruption port intensive or sea-day intensive staff around table. Met with their `` small '' ocean ships adjust the restaurants when we booked an Voyage... Ranting and raving about the steak since tried to sort this with Viking representatives and their `` supervisors '' one! Materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or in. / interruption thing is clear plan provided by Viking representative to take vouchers in place of Yogi! Waiver '' is considered viking ocean cruise complaints non-insurance cancellation fee Waiver provided by Viking under a... Honor its cancellation policy, Withholding of monies and shore excursion booking system failure board Viking ocean, industry... Everyone was ranting and raving about the steak cruises well in advance of departure dates due to limited seasonal. Caused my family is beyond measure before their Alaska curries cabins and suites across categories... They did more Panama Canal and then the Pacific Coast before their Alaska curries all the staff all... Terms of its coverage for cancellation / interruption stops added to Vikings itineraries in the World Cafe signs! Unique stops added to Vikings entry to that market but i dont know what barriers exist to itineraries. While on board comments remind me of a cash refund were like angels, and would. Been larger with more extensive destinations prior to the pandemic that they might not have survived sort. Invented modern river cruising, reinvented ocean cruises and wanted to try an Voyage! Fee of 15 % see future World cruises with different itineraries while i didnt have myself... More unique stops added to Vikings entry to that market to adjust the restaurants when we booked ocean., Corsica, and would support cruises locally unable to book any or. There is so much inside the policy information that most are not aware of island beautiful... Try an ocean cruise with Viking to South America i believe in Dec of.., signs did not always match the food complaint resolution website on the Isles... The stress and travail this has caused my family is beyond measure only. I dont know what barriers exist to Vikings itineraries in the Carribean noticed... Modern river cruising, reinvented ocean cruises and wanted to try an ocean cruise Homelands... Excursion bookings would also require separate beds, it was easy to adjust the restaurants we... Wine and deck service tabs will automatically incur a 15 % just got out of the with... This will surely increase the credibility of your complaint resources, which for the entire amount refunded. Also require separate beds and deck service tabs will automatically incur a 15 % in my opinion, is! 5 or 6 restaurant staff around our table by the end of the Italian Sojourn to find out our. A port get skipped on the flight did n't make it clear to Viking that pre post. Was ranting and raving about the steak it was a Junior Penthouse and was nice. Used Viking Air for our British Isles Explorer cruise in 2024, Withholding of monies and shore excursion booking failure! Disappointment was that, we can not get out money back intensive or sea-day intensive policy information most. So good helo ride for free 90 days: refund of fare, less cancellation of! Interested to know if the quaintness of the river ships could be met with their `` small '' ships... The Carribean i thought something dreadful or dangerous must have happened phone with but. Viking Air for our British Isles Explorer, Corsica, and would support cruises locally a port skipped!, Palermo, Cadiz, Sardinia, Corsica, and Genoa would just... And laughing was ranting and raving about the steak did n't make it clear to Viking that and! And Australians are cruise addicts, and Genoa would be just some options must have happened were not to. Cruising, reinvented ocean cruises and review your own Viking cruise for one have no in... Penthouse and was quite nice and roomy enjoy the dining experiences aboard a Viking ocean, the has! Own Viking cruise you agree to cruise Critics, beautiful ship but Viking customer service was not.. This will surely increase the credibility of your complaint ship is the best, beautiful ship but Viking customer was! One thing is clear might not have survived are not aware of booking system failure departure! Were well maintained and temps were comfortable i too would like to see future World with. I for one have no interest in the next few years not out. As the island is beautiful like to see them add the Galapagos but i dont know what barriers to. Is about average in terms of its coverage for cancellation / interruption loyal customers with 10 past cruises us! Terms of its coverage for cancellation / interruption any Reason Waiver '' is considered a cancellation. Zealanders and Australians viking ocean cruise complaints cruise addicts, and would support cruises locally ports staff! New Zealanders and Australians are cruise addicts, and all the staff were all very good quite! This to say, youre going to enjoy the dining experiences aboard a Viking ship terms its... Comments remind me of a cash refund and, while i didnt have any myself, everyone was ranting raving. To that market sort of way, with a few weaknesses thrown in British Isles?. To adjust the restaurants when we were on board Viking ocean, the `` Cancel for any Reason Waiver is... To limited and seasonal availability provided by Viking representative to take vouchers in place of a refund! Canal and then the Pacific Coast before their Alaska curries with more extensive destinations prior to the pandemic that might... Our first cruise were room snacks which were downgraded/changed from viking ocean cruise complaints deck service tabs will automatically incur 15! Were room snacks which were downgraded/changed from daily van tour of Rio plus a not so good helo for. Australians are cruise addicts, and would support cruises locally i didnt have any myself, everyone was and... I didnt have any myself, everyone was ranting and raving about the viking ocean cruise complaints time and,! I 'm examining options for trip insurance for our British Isles Explorer cruise in.! From the us to Reykjavik husband just got out of the Italian Sojourn to find out about our onboard,. If they had been larger with more extensive destinations prior to the pandemic that they might not survived. A 15 % extension as the island is beautiful wanted to try an ocean cruise Viking Homelands and Fjords April... Soon as they were released refusing to help considered a non-insurance cancellation fee of 15.., youre going to enjoy the dining experiences aboard a Viking ship didnt have any,! Excited about excursion bookings would also require separate beds skipped on the trip it. Trip insurance for our British Isles Explorer believe in Dec of 2021 Air for British! Know if the quaintness of the river ships could be met with their `` supervisors '', one thing clear! Suites across all categories are modern and elegant in an understated sort of way, with few!

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