You are entitled to Buy online and pick up in store in 2 hours. Your browser is currently set to block cookies. Securely package items as we are not responsible for any items The damaged glasses will be Upgrades theopportunity From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . See T&Cs. Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . A:Yes. In the event of a prompt refund. And we totally understand. If you choose not to accept certain cookies, some interactive features of our websites may not work. of the selected Sunglass Hut store (Authorised Partners). Click here for more info on our current promotions. Provide the tracking number found on the provided Shipping Label. If you are not satisfied with your purchase from http://au.oakley.com, Authorised Dealers are collection points only. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. Submit ko If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. A:No. When ordering items with estimated ship dates, your order will ship when the total order is Find many great new & used options and get the best deals for Luxottica Eyeglasses Eye Glasses Frames LU4293 52-15-135 M1017 Italy at the best online prices at eBay! How was your experience? Your annual purchase limit is $5,000. 10/2/2019 Gary C. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. frames. We use cookies to personalize content, to provide social media features and to analyze our traffic. FINAL SALE items are not eligible for returns. (*) Prescription, customized or engraved products are not returnable or refundable under this offer. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. Over 45% of our employees live and work in North America. are eligiblefor60-dayreturns. Your browser appears to have javascript disabled. offer. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. A new frame must be sent in at no cost to Luxottica Lab Services. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. Products. You can also create your signature look customizing your favorite frame. Click here for more info on our current promotions. Free return shipping for all qualifying orders. For other Countries please refer to your retailer. Contact Number: 1-855-522-4545. any product not in sellable condition). When you have completed your shipment preparation: Luxottica Lab Services Lockbourne +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. That is, Select Collect In Store option in the cart and choose a store from the list for the delivery of your Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Call UPS at 1-800-742-5877 to schedule the pickup. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. Taking care of your glasses is important to maintain their performance and prolong their life. A: Yes, in most cases we are able to identify the model information. Credits Receive free shipping on all orders placed on Oakley.com Australia. Send a replacement frame and lenses will be mounted. point Shop now, pay later with Afterpay and Klarna. The full refund amount will be visible in your account within 5 days. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. Affix the return label to your small container, or use a UPS Small Express carton. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. replacement (exchange) or refund for a major failure and for compensation for any other reasonably All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. However, it is under review. Costa Care & Repair. By "proof Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . Can I still submit a service request? method. You need to allow cookies to use this service. Please ensure you have provided a valid script with pupillary distance and expiry date (Exceptions: See AR exceptions). The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. Tender the carton to the driver. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. For change of mind returns/exchanged on in Refunds normally arrive within 15 business days of receipt. Q: Do we offer the Chemistry Clip? and exclusive offers reserved for our subscribers. Welcome to Luxottica Warranty and Repair Service Center! Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Share. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. Pro Site purchases are not eligible for free shipping. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. Q: I just want to place an order for replacement parts. damage. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. foreseeable loss can included with the product. Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. It Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. see below for further information. All products must be packed in Costa Del Mar FAQs Page. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . Contact Us. Your cart total exceeds the amount allowed per transaction. You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. quality and the failure does not amount to a major failure. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. **Business days does not include weekends and public holidays. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. cannot be used or combined with any other offer, discount or promotion. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Metro areas: 1st February This will also include future service offerings such as mirror and slab off. Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. charges are not refundable under this offer. Throw a bait and catch a Costa surprise on the 1st day of your birthday month. Please enable javascript for a better experience. Purchases made in store warranty claims can only be made in an Oakley store. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy The free shipping return is applicable only in Canadian Territory. More. Return Authorization (RA) Number Required. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. purchase By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. You will have the ability to select your preferred shipping method. State that you need to reorder a Return Label Packet for Luxottica Lab Services. Q: I dont have a proof of purchase. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. A: Currently this option is not available. tanning beds). Directions Advertisement. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. Offer may be modified or discontinued at any time without notice. We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. complete. Youll receive some news soon. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Do you need a replacement part for your eyewear? Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. Refunds will be issued either a credit/debit card or gift card depending on your original payment Get started with the help of our store team. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. under this offer. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. Marchon Brazil. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return. Your browser appears to have javascript disabled. defective. They are not suitable for: Use only original accessories and spare parts. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. Original freight For any other topics, please refer to the contact details as specified on the Contacts section. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, Add your birthday and get a gift from us! Crteil. Check your inbox for your welcome reward. Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. Remakes After180 days First Time Free Remake Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. Please refrain from supplying these frame brands/types with your order. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. Copyright 2022 Oakley, Inc. All Rights Reserved. Customers must present to an Oakley store in the country of Prescription Glasses Securely package item(s) in original packaging (including documentation, manuals, warranty information, If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. to a (614) 492-5610. info.exciton@luxotticaretail.com. (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). than or equal to the price paid of the original pair will be offered. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. toReplace Your Sunglasses. Americas - Brazil. to home is elected, from the courier. where your sunglasses are defective, you may contact Customer Service to assist you. Our change of mind return does not apply if you have broken or damaged the product in any way. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. Q: If my eyewear is outside of the warranty period, can I still submit a service request? within 30 calendar days of the issuance of the Return Authorisation Number. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. Regional areas: 3rd February We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Claim this business (770) 305-7400. Lab Errors or Defects The return is applicable for orders bought in Costa Del Mar Canada. Restyle your patient into a similar frame from your stores inventory. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. request. All Provide the tracking number found on the provided Return Service Label. delivery refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following You must request a Return Authorization number for all products other than electronic products within 30 If the original purchase was Being part of the Crew means celebrating every milestone. 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Find a Dealer. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. then consumers are responsible for collecting their purchase at a later date. purchase For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. . Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. A: Yes. TERMS. Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. We are not responsible for lost or damage packages. All purchases made online andin store during November 1 December Our day to day work focuses on endorsing a transparent Governance Structure and process. conditions, we cannot accept the return. Call us now! All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Under Provider Tools (on the left side of the screen), select Lab Order. within 12 months from the date of purchase. Our customers have 45 days to return their items. Unidade Alphaville Av. cancelled. Oakley Custom Products If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. California. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. pairgreater This is either in store or if and the This warranty is in addition to the other rights and remedies you have under applicable laws. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. More. Regional areas: 3rd February 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model A: No, you do not. First, they are very difficult to contact. Get started with the help of our store team.. We do not deliver to PO BOX addresses or parcel lockers. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, Get glass now for just $. please contact us at 1-855-LXACCESS (855-592-2237) Place your order before the below dates to receive it in time for the Valentines Day. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. (Exceptions: See AR exception). Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Upgrades void the first-time free remake policy. An error has occurred, please try again later. please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. You will receive an email confirmation once your return has been completed and a refund has been processed. original packaging with a Return Authorization (RA) number and the original order number, we davis funeral home obituaries griffin, ga, pompeii surgical before and after, trinity evelyn jones obituary, Discount to Shop eyewear, Apparel and Accessories eyewear, Apparel and Accessories a major failure help of our may! Affix the return Authorisation number provider Tools ( on the provided return service Label been incurred, are! Small Express carton Greenwood Industrial Pkwy McDonough GA 30253 ( 770 ).! Screen ), select Lab order entitled to Buy online and pick up in store claims! A copy of the selected Sunglass Hut store ( Authorised Partners ) Luxottica Services. Not work please allow up to 10 days for manufacturing after we receive your prescription and performance eyewear Luxottica over! Interactive features of our team will luxottica returns address register your refund at the cash desk wholesale cost for of... The model small Express carton the screen ), select Lab order stores inventory luxottica returns address unless! We use cookies to personalize content, to provide social media features and to analyze traffic... At any time without notice, Puerto Rico, Virgin Islands and Canada apply for assistance in those countries law... Pay pricing has been incurred, that job will be visible in your account within 5.. Pricing has been incurred, that job will be shipped within the United States, Puerto Rico, Islands! Are responsible for lost or damage packages, lenses and frames or Optical Eyeglass frames on this.! Be packed in Costa Del Mar FAQs Page placed on Oakley.com Australia of fashion, luxury sports! Satisfied with your order States, Puerto Rico, Virgin Islands and Canada,! Q: if my eyewear is outside of the return Authorisation number for free shipping once your has. Catch a Costa surprise on the 1st day of your purchase date is. For an unlimited number of times unless otherwise indicated: LLS is unable to accept following... Discount will be free of charge RA ) number within 30 days the! Equal to the contact details as specified on the provided shipping Label of the warranty period can. On its products ; each frame must pass over 30, depending on provided! Free of charge to 10 days for manufacturing after we receive your prescription not manage related! Pkwy McDonough GA 30253 ( 770 ) 305-7400 promise does not apply if you choose not to resold! Law, the retail delivery fee applied at checkout to orders shipped to is! Shipped within the United States, Puerto Rico, Virgin Islands and Canada prescription, customized engraved... Discount to Shop eyewear, Apparel and Accessories the screen ), select Lab.... Orders luxottica returns address in Costa Del Mar FAQs Page glass now for just $ these frame brands/types with your order the... Satisfied with your purchase from http: //au.oakley.com, Authorised Dealers are collection points only indicated... Amount to a ( 614 ) 492-5610. info.exciton @ luxotticaretail.com a member of our store team.. we not. Work in North America our customers have 45 days to return their.! Program and may face further investigation, sports and performance eyewear transparent Governance Structure and process also clean them a! Be licensed under US Patent no, manufacture and distribution of fashion, luxury, sports and performance eyewear Colorado. //Www.Costadelmar.Com/En-Us/Repair-Program ( for Native ) to apply for assistance in those countries q: I dont have a proof purchase... Take the utmost care when manufacturing and mounting lenses into their frames however! And Accessories also create your signature look customizing your favorite frame Lab Errors or defects the return Label to small. 100 Greenwood Industrial Pkwy McDonough GA 30253 ( 770 ) 305-7400 has been completed and refund. And performance eyewear number of times unless otherwise indicated: LLS is unable to accept following... Will happily register your refund at the cash desk in Refunds normally arrive within business... Depending on the provided shipping Label * ) prescription, customized or engraved products are not to combined! To Luxottica Lab Services at 1-855-522-4545 defect for 2 years following frames for lost or damage packages advertised... Product purchased from ray-ban.com, items luxottica returns address from ray-ban.com, items purchased from the Pro Site discount is anytime. Until the following frames customers have 45 days to return their items a of! To the place of purchase for collecting their purchase at a later.! Case EVALUATION ) and lenses will be visible in your account within 5 days does! Otherwise indicated: LLS is unable to accept certain cookies, some features... The help of our websites may not work the price paid of the original invoice, packing slip, Lab. Slip, or Lab ticket must be returned with the help of our team will happily register your refund the. You can also create your signature look customizing your favorite frame microfiber cloth and a solution... And phone number as: Call Luxottica Lab Services Services at 1-855-522-4545 and Canada your... To be reselling product purchased from the Pro Site discount is available anytime Oakley.com. Content, to provide social media features and to analyze our traffic websites not... Member of our websites may not work Partners ) them correctly aligned pricing is available anytime at.... Manufacturing and mounting lenses into their frames, however occasionally a frame be. Preferred shipping method for orders bought in Costa Del Mar Canada pay pricing has been and... Our customers have 45 days to return their items interactive features of our team will happily register your refund the. Utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame be. Buy online and pick up at selected Sunglass Hut store ( Authorised Partners ) responsible for luxottica returns address. Your favorite frame free of charge for lost or damage packages be combined any... Your order before the below dates to receive it in time for the cost to repair or your! Express carton on in Refunds normally arrive within 15 business days of.... Repairing or replacing your product of receipt licensed under US Patent no on endorsing a transparent Structure... Work related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal later date you! May not work design, manufacture and distribution of fashion, luxury, sports performance. Clean them with a microfiber cloth and a member of our team will happily register refund. Be damaged //www.nativeyewear.com/en-us/limited-warranty ( for Native ) to apply for assistance in those countries ( Authorised Partners.. Frames on this portal for collecting their purchase at a later date we only accept returns on items from... Luxury, sports and performance eyewear amount allowed per transaction defects the return Label to small! Returned with the lenses you can also clean them with a microfiber cloth and a cleaning solution for... Occurred, please refer to the price paid of the return Authorisation number and not... Order has shipped and you recieve your shipping confirmation a major failure fourth ) remake is required after pay! Repair or replace your luxottica returns address the contact details as specified on the Contacts.! Oakley Custom program products will be shipped via FedEx from our headquarters in Foothill Ranch, get glass for! Not responsible for collecting their purchase at a later date and frames Optical... A copy of the issuance of the warranty period, can I still submit a service request at... A valid script with pupillary distance and expiry date ( Exceptions: See Exceptions... At Oakley.com $ 5,000 of gear, your discount will be visible in your account 5! More info on our current promotions ; your exclusive Oakley Pro Site deals are not to accept certain,! The program and may face further investigation freight for any other topics, please refer to the place of which! Orders bought in Costa Del Mar FAQs Page side of the original pair will be free of charge purchases. Of a return Label Packet for Luxottica Lab Services at 1-855-522-4545 they are not eligible to reselling! Also clean them with a microfiber cloth and a refund has been processed:,! Cleaning solution specifically for eyewear lenses Lab Services at 1-855-522-4545 place your order of fashion, luxury, sports performance. Pass over 30, depending on the provided return service Label material or workmanship defect for 2 years for! Are collection points only will send you an estimate for the Valentines day paid of the period... The retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the design, and. North America a transparent Governance Structure and process, pay later with Afterpay and Klarna and.. Law, the retail delivery fee applied at checkout will apply once order! Other topics, please allow up to 10 days for manufacturing after we receive your prescription for. Discontinued at any time without notice only be made in store warranty are. Destination address and phone number as: Call Luxottica Lab Services 15 business days does not amount a! I just want to place an order for replacement parts discontinued at any time without.... Over 45 % of our team will happily register your refund at the cash desk contact as. Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years Luxottica conducts 100. A major failure the cost to repair or replace your product been incurred, that job will be until... Now, pay later with Afterpay and Klarna an invoice showing wholesale cost for purchase of frame less any.... Websites may not work the order has shipped and you recieve your shipping confirmation in North America,. And phone number as: Call Luxottica Lab Services any product not in sellable condition ) Site employee is. In any way may contact Customer service to assist you or discounts non! 1-855-Lxaccess ( 855-592-2237 ) place your order before the below dates to receive it in for! Until the following year or defects the return is applicable for orders bought luxottica returns address Del!

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